Lady luck casino reviews
Reviews of Lady Luck Casino Black Hawk This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
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End of dialog contentReviewed: May 22, 2024
Lacey
United States of AmericaThe only TV we could get was pay for movies, no local Denver channels or news. No shower gel a available, container was there but no gel
Price was good, room was clean
Stayed in May 2024
Reviewed: May 20, 2024
Apodaca
United States of America“Casino was small and not a lot of choices.”Beds were not comfortable and feltLike they sloped to one side. Bath tub spout was broken off.
Didn’t have breakfast
Stayed in May 2024
Reviewed: May 17, 2024
Lakota
United States of AmericaThe TV didn't work for us. Dirty wash cloth in the corner of the room by the window. It was challenging to check in at the front desk because they were closed and had the self check in machine for it won't accept your ID, so I had to walk across to the other side of the casino floor to check in person at another casino and the guy said he made the self check that way so we can have people check in there hotel. But I had all my bags with my husband at the lucky lady front desk waiting on me to return, so that took time and some confusion process to check in.
Stayed in May 2024
Reviewed: May 15, 2024
Jacquelyn
United States of AmericaFirst room smelled like a sewer. Second room did not have a view due to the window covering
What breakfasts firstcroom
Stayed in May 2024
Reviewed: May 12, 2024
Shawn
United States of AmericaIt's too spread apart. Only one elevator
Price and staff help
Stayed in May 2024
Reviewed: April 25, 2024
Susana
United States of America“It was okay”The walls are super thin you can hear your neighbors and the bed was so hard. In our bathroom the floor had some trash. The portable mirror had finger marks all over it.
Nice location
Stayed in April 2024
Reviewed: April 15, 2024
Gerlach
United States of AmericaRoom 1158 window opened all the way to the scaffolding outside the hotel.
Stayed in April 2024
Reviewed: March 27, 2024
Gomez
United States of America“Best bang for your buck”No spa
Price, location
Stayed in March 2024
Reviewed: March 25, 2024
Susan
United States of America“Lack of staff and not friendly. Will not stay again!”The reservation was incorrect after speaking with a representative to ensure it was accurate. Ordered room service with a status of still in progress upon check out and it charged my card without receiving what was ordered. The front desk staff said they cannot help with the issue and must call hospitality on Monday, post our stay. Staff was limited and very hard to reach and actually unable to reach post check in. The room was fine, the hospitality part fell very very very short and we have chosen not to stay at this hotel in the future. Too many other options to deal with the lack of staff and facility amenities.
The room as okay but the temperature was extremely HOT!
Stayed in March 2024
Reviewed: March 14, 2024
David
United States of AmericaYeah…needed more staff …it looked like
Come eat at the restaurant. Had to wait for people to clear out before you could get in … there was only a few people in the restaurant eating.The wait was tremendously long, so we left .
Stayed in March 2024
Reviewed: March 7, 2024
Steve
United States of AmericaThe kiosk to check in was broken. I had to go to the Horseshoe to check in. Need more staffing.
The room was nice and clean. .
Stayed in March 2024
Reviewed: March 6, 2024
Jost
United States of AmericaThe bed was uncomfortable.
Yes
Stayed in March 2024
Reviewed: March 3, 2024
Michael
United States of America“Have stayed at this hotel before and will undoubtedly return.”Good location with walking access to several different casinos without going outside. Comfortable bed and nicely equipped room.
Stayed in March 2024
Reviewed: March 2, 2024
Jodi
United States of America“Good deal for the amount we paid during the week.”The location and free parking was very nice.
Stayed in March 2024
Reviewed: February 25, 2024
Sarkis
United States of AmericaCheck in was closed at night and I had to walk a mile to next door to check in and walk back. Very inconvenient.
Stayed in January 2024
Reviewed: February 19, 2024
Laurs
United States of AmericaI did not sleep either nights ,there was a constant sqeeking noise like someone was opening a drawer or closest allnight long. Not happy! Need an extra blanket. To.
Stayed in February 2024
Reviewed: February 7, 2024
Edwards
United States of America“Good place, tough to find and very confusing. Extra night cost was rather enticing.”Confusing to find! I book with Lady Luck and get assigned a room with an affiliated hotel (the horse shoe) even more confusing was the fact that it was referred to as the Isle Hotel. Very hard to navigate once inside. I was wandering around with all my luggage tryna locate my room using 3 elevator rides to the wrong floor until i finally called someone.
Clean comfy close to gaming and bus stop
Stayed in February 2024
Reviewed: January 12, 2024
Ron
United States of AmericaCould not check in early without an extra fee even though it was a very slow season. Also, auto check in instead of in person
Convenient. Value. Clean.
Stayed in January 2024
Reviewed: January 11, 2024
Martha
United States of AmericaNo receipt for the room
Easy access and walkways to the casino
Stayed in January 2024
Reviewed: January 4, 2024
Dallas
United States of AmericaPaid extra for checking in early.
Stayed in December 2023
Reviewed: January 4, 2024
Harris
United States of America“I definitely will return and make the best of my visit.”The customer services staff ladies are awfully rude, compared to the men.
I enjoyed having the breakfast there. It was delicious and I wasn't rushed out.
Stayed in December 2023
Reviewed: December 29, 2023
Gomez
United States of AmericaThe bed
Location
Stayed in December 2023
Reviewed: December 26, 2023
Jill
United States of AmericaThe one place to get At lady luck was not open on sunday and monday so I had Walk to the horse Constantly I have trouble walking so it was difficult And I'll have to get hold of customer service I think I was overcharged
The bed was good I like being on the eleventh floor
Stayed in December 2023
Reviewed: December 11, 2023
Wyatt
United States of America“It was a clean room very comfortable. The staff had a horrible attitude. Price was a little over bearing and the food se”Price, food selection and staff attitude.
Decent placement
Stayed in December 2023