Sunscape curacao resort spa & casino reviews
Reviews of Sunscape Curacao Resort Spa & Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
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End of dialog contentReviewed: March 1, 2024
Dominique
United States of America“Birthday Trip: Great Stay for Affordable Price”The food on the resort wasnt the best.
The property was clean. They had great evening entertainment. The staff was well respectful and accommodating my needs.
Stayed in January 2024
Reviewed: January 9, 2024
Flavia
United States of America“The only reason I went is because 4 couples from Brazil invited us , that’s why .”I ask for a ocean front view and they give me a side ocean view, they try to change my room 2 days later after my arrival and the other new building are with a bad mold smell, like they show us 3 different rooms all with mold smell, very strong, so I denied because we have allergies. I ask for a refund the difference price they said all rooms are same price, I really don’t believe all rooms have same price.For that reason i don’t recommend people make sure before they book. The staff don’t respond email or answer the phone call before you arrive. I tried like 3 months almost every week to discuss details and they never answer or respond.
Is good location and good for big family gatherings
Stayed in January 2024
Reviewed: December 30, 2023
Sumintra
Trinidad and Tobago“Despite the few hiccups we encountered, it was still an enjoyable trip”1. The rooms needed to be upgraded. Some amenities were outdated. 2. The main restaurant should have clear labels in at least two languages so guests can identify what the food items are. Also there should be trained staff to assist people who are vegetarians/ vegans know what options they have in addition to fruits and salads. 3. The property advertised a shuttle to go into the town which was false .
The location, being a beachfront property. The staff was helpful, efficient and friendly. Vary food menu to include dishes from other Caribbean countries.
Stayed in December 2023
Reviewed: December 15, 2023
Grigoriy
United States of AmericaWeak management. In main restaurant, where breakfast, lunch and dinner, was with poor product selection and no logistics. Absolutely no management control in in this restaurant. Quality of prepared food was very mediocre. The should change a Head cook immediately.
Very good location, excellent beach, water, place.
Stayed in December 2023
Reviewed: October 3, 2023
Kenneth
United States of America“Staff went out of their way to make our stay enjoyable!”Food was ok, but could be upgraded. That is the only negative comment. All else was EXCELLENT! Would pay more for better food and variety!
Staff so friendly! Ample amount of poolside lounges. Had problems with steps and they had room moved to ground floor. Pools never crowded. Rooms were quiet.
Stayed in September 2023
Reviewed: September 23, 2023
Viktor
Switzerland“Good hotel, fairly good service, but customers service should be improved”Old property and very slow customer service. One day, we have got 4 towels, next day no towels.
Great location and gorgeous beach
Stayed in September 2023
Reviewed: September 20, 2023
Sastri
Trinidad and Tobago“Positives outweighs the negatives, a perfect budget-friendly location”Wait time for food and drinks
Friendly staff, excellent location
Stayed in September 2023
Reviewed: July 31, 2023
Benjamin
United States of AmericaSome of the facilities need to be remodeled. The restaurants/food were disappointing. Sanitation in the vicinity of the restaurants is questionable with all of the birds flying around the tables/food/plates.
The beach and pools at Sunscape are fantastic. The staff for the most part is very welcoming and friendly.
Stayed in July 2023
Reviewed: July 5, 2023
Santusha
SurinameThe beach and the location
Stayed in July 2023
Reviewed: March 13, 2023
Elizabeth
Canada“it does provide the rest and relaxation needed.”the service sometimes are not what is expected for example, the staff can be rude
liked the view and nature
Stayed in March 2023
Reviewed: March 12, 2023
Millie
United States of America“I enjoy the staff, but the room let little to be desired.”The room was a nightmare because of that i won’t come here again.
I love the location and the staff that work so hard to take care of the customers.
Stayed in March 2023
Reviewed: February 7, 2023
Luba
United States of America“it’s a good place to visit once.”restaurants have a long wait time. Food is just okay. Buffet has enough choices to choose from.
nice area for swimming, not much beach to walk on. it’s a man made beach area.
Stayed in February 2023
Reviewed: December 30, 2022
Bj
United States of AmericaThe room had a damp smell but the room was always clean.
It was a beautiful island right on the beach. The staff was very nice, kind, and helpful.
Stayed in December 2022
Reviewed: November 18, 2022
Margaret
United States of America“place was nice but the choices of food was the same every day”the food wasn’t many choices
air conditioner wasn’t keeping our room cool
Stayed in October 2022
Reviewed: July 12, 2022
Richmond
Mexico“The value is good. Food was pretty decent for an all inclusive. Location and properties were excelle”Service at the pool bar was REALLY slow to non existent. Also the bar tender staff was reduced at 4:00pm just when things started to get busy. Very strange
The location and property is very nice. The pool area was great. Staff was very friendly and helpful
Stayed in June 2022
Reviewed: April 28, 2022
Moises
Colombiatodo
nice
Stayed in April 2022
Reviewed: April 22, 2022
Piotr
Ireland“Hotel is in nice location.Overall We have good time but not because off staff which is working there”Staff at reception desk it was the worst We ever seen. Every show was late. Nothing works with the app we have to use. 20 people was waiting at DeMario restaurant and they never open even app saying its open this evening. The worst organisation we ever seen. At Easter face painting 2 ladies from Explorer kids club was shouting to us thats our daughter have to play with other kids first to get face painted. Only few of staff members was realy nice. Most of them look very unhappy. Wouldn't even say hello.
Beautiful beach and swimming pools, nice view from the room, restaurants ala carte, clouse to town ,aquarium etc
Stayed in April 2022
Reviewed: March 3, 2022
Michael
United States of America“I liked the location of the Sun Club rooms but not sold it is worth the additional cost.”The breakfast was average with no real variety offered day-to-day. The buffet lunch/dinner was also average.
The resort facilities were very good. The fitness center was well equiped but cramped. Ample restaurants and bars. The rooms were very clean and quiet. The seafood restaurant was the best choice for dinner.
Stayed in February 2022
Reviewed: February 28, 2022
Shelby
United States of America“Stay here for a Geat vacation experience and walk to Mambo Beach for Great food.”Room service can take a long time to answer 5 minutes sometimes. The food was lacking quality.
The location was beautiful. The staff were the best people.
Stayed in February 2022
Reviewed: February 1, 2022
Fabio
Colombiaservice. people work whenever they feel like working
the beach is amazing.
Stayed in January 2022
Reviewed: January 23, 2022
Brent
United States of America“Sunscape...Average”5 restaurants on the resort, however they were never all open at the same time and there was no schedule (even on the resort app) of when each would be open so you literally had to walk around the resort to see what was open each evening. The resort app was not updated to show restaurant closings and also listed each open for breakfast daily and only one (buffet) was open for breakfast. Service was extremely slow 90% of the time, most times receiving food before our beverages. Our reseved room type was "not available" when we arrived (which was 1 hour after designated check in time) so after waiting another hour we we upgraded to a slightly larger room however we reserved a king bed and we assigneda room with a queen bed with the option of changing rooms later in the week. One of the 2 elevators in our building (stayed on 3rd) floor was inoperable the entire week and the only working elevator was on the other side of the building. There were 3 lamps in our room for lighting and 1 of them was inoperable all week even after reporting 2 times to the resort staff.
Location, room size, views were wonderful. Enjoyed an amazing deep tissue massage the the resort spa. Dinner at the resort seafood restaurant was actually on the beach and the food was delicious. Resort was only about 70% full so the pools and beach were not crowded and could thoroughly be enjoyed.
Stayed in January 2022
Reviewed: January 4, 2022
the rooms and the bathrooms needs and update , also the beach chairs
Stayed in January 2022
Reviewed: December 5, 2021
The attention of the staff is definitely improvable: they rushed to charge me the full stay at the very moment we stepped in. Once the payment was done, they didn't even worry to provide me some explanations about the facilities and services. In most venues the staff is quite rude and in a hurry; you feel treated as a in a highway cafe. The food is quite basic, but I guess that's the quality/price ratio you get.A quite painful point was the position of our room: it was close to a beach club playing very loud music until 1am. Luckily it was only on Sunday and Wednesday but I think just because of the season. I reported the problem to the reception but they refused to change my room. Quite disappointing.
Great private beach, with very nice waters where you could do some good snorkeling. The room was nice and clean, quite big and equipped well.
Stayed in October 2021
Reviewed: October 20, 2021
Willie
United States of America“Our overall stay was very pleasant.”The plumbing in room 2117 was noisy!!! The toilet made a high pitched sound after flushing.
Breakfast was very good and the breakfast staff were kind and polite. I facilities were clean and very nice. The 2 young ladies that handle the departure COVID testing were excellent. They went far above to get our issue revolved and to get us home. They deserve a bonus and or a raise in salary. They were wonderful.
Stayed in October 2021
